Pet Wellness Direct, LLC Refund Policy
Pet Wellness Direct strives to keep your dog healthy and moving pain-free, which is why we offer a 30-day, money back guarantee. If at any point you decide any of our products aren't the best on the planet, remember you are protected by the highest standard 100% money-back guarantee. Just send us the empty product and we’ll refund you to the last penny, no questions asked. If after 30 days of use, you are unhappy and would like a refund, here’s exactly what to do:
Contact the Pet Wellness Direct team by calling 888-212-8400 Monday through Friday between the hours of 9:00am and 5:00pm Pacific Standard Time. We will gladly provide you with our return address, and a return confirmation number. This is an easy and effortless process. Return the empty canister, your original invoice, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the canister within 45 days from the date of original purchase for the refund to be valid. We will refund your entire order as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning products without complying with our policy will unfortunately deem your transaction non-refundable.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.